Enquiry Viewer in Travelify
This guide walks you through accessing the Enquiry Viewer in Travelify Before we start if you wish to see subtitles in addition to this voiceover then please ensure "Captions" are enabled on your screen
Go to www.travelify.io
1. Introduction
This tool enables you to see the search exactly as the customer has selected on your website so will help with any customer queries regarding a specific search
2. When a search is made on your website a unique "web reference" is created
When a search is made on your website a unique "Web Reference" is created This reference will appear on the search so the customer will be able to quote this to you so you can see exactly what they are seeing
3. If we now click on the Enquiry Viewer we can see how it appears in Travelify
If we now click on the Enquiry Viewer we can see how this appears in Travelify and how we can access it
4. A list of searches will appear
A list of searches will appear
5. Here you will see the Web Reference of each specific search
Here you will see the Web Reference of each specific search
6. If you can't easily see the reference you need you can Search it here
If you can't easily see the reference you need you can Search it here by typing it in as the customer quotes it to you
7. Click here to access the search
Click here to access the search you require to view
8. This dropdown will detail how far the customer progressed with their search
This dropdown will detail how far the customer progressed with their search For example it may populate with Search, Availability, Basket
9. Click Visit site to see customer search
Click Visit Site to see the customer search exactly as they are seeing it
10. You can view the search the customer has done
You can now view the search exactly as the customer has done and help with any queries they may have
This guide covered accessing the Enquiry Viewer in Travelify, navigating destination guides, and following specific links on your website. Master these steps for efficient employee training.
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