Invalid Supplier Credentials Notification

Sometimes you may receive an automated email notification that your supplier credentials are invalid, read this to get an understanding for why this may happen.

Sometimes, you may receive an automated email notification that your supplier credentials are invalid. Most of the time, this is because your credentials are no longer active (may be due to a period of inactivity on your account).

However, some times the supplier may have experienced a temporary issue while validating your credentials when a customer is trying to search on your website and we receive an error that your credentials are no longer valid.

I either case, we will automatically disable the supplier in your account and send you a notification.

To resolve, if you believe your credentials are active, then you can just test and re-activate them in Travelify. Just log into your Travelify account, go to "My Suppliers".

You can see the disabled supplier in your travelify account as they will show an exclamation mark next to them.

Click in to edit the supplier and you will see a "Test" button at the bottom of the page. When you click the Test button, we will attempt to verify the credentials and return a status to you. If the test is successful, you can just click the "Save" button to reactivate the supplier.

If you credentials are not working, please contact the supplier to rectify your account before reactivating them in Travelify, otherwise they will be deactivated again automatically.