Site Comments

Site Comments

Site Comments is a collaboration tool that enables your team to communicate with clients and each other while building sites. The entire review process is faster, clearer and more accurate, giving your clients better service, faster go-live, and allowing more time to scale your business. It also eliminates the need for alternative methods of communication (such as email, messages, phone calls, etc.) and creates a single channel for receiving feedback and responding to it.

Following are common use cases for Site Comments:

• Internal communication between team members only (these comments can be marked as Internal - visible to team only so clients do not see them)
• Collecting feedback from clients as they review the site
• Making notes while building the site
• During the QA process
• Creating a record of comments and responses

Open Site Comments in Classic Editor

In Classic Editor, the comments bar is always on the right side of the screen. Click any of the options to expand it. Click the X to close the comments bar.

Open Site Comments in Editor 2.0

In Editor 2.0, the comments bar is in the same spot as the design panel. To open site comments, you need to click the Comments icon in the top navigation bar or you can open the comments bar by clicking the three dots icon and selecting Add comment in the floating menu for any element. Click the X to close the comments bar.

Add a Comment

To add a comment:

1. If you are in Classic Editor, click the plus + icon on the comments bar.
2. If you are in Editor 2.0: Click the Comments icon in the top navigation, then click anywhere on the canvas. Or, click the desired element to open the floating menu. Click the three dot icon and select Add comment.
3. Click on an element to add a comment. Hover on the element to help position the comment accurately.
4. Choose whether you want the comment to be internal or visible to clients and your team. Comments always retain the same visibility settings, meaning if a comment starts as Internal it will remain Internal and if a comment starts visible to the client it will stay visible to clients. To make an internal comment visible to clients, add a new comment and set it to public.
5. Enter your comment in the input field. You can also add an image as a comment by clicking on image icon in the bottom right corner of the comment field.
6. Click Submit.

Reply to a Comment



To reply to site comments:

1. Open the comment you want to reply to. You can reply to comments via the comment itself or in the comments log. To open the comments log, click the Comments icon in the top bar.
2. Click the comment text field, or click Reply in the comments log, and enter your reply.
3. Click Submit.

Edit or Delete Comments

Comments can be edited or deleted by the person who creates them or by a team member. Deleted comments cannot be restored and are not displayed in the comments log. There is no undo for edited comments.

To edit or delete a comment:

1. Open the comment you want to edit or delete.
2. Hover over the comment, and click the more icon.
3. Click Edit or Delete.

Resolve Comment

To resolve a comment and leave a record of it in the comments log click Resolve in the upper-right corner of the comment.

Comments Log

To see a list of all comments and display and reopen resolved comments, use the filter in the comments log. To open the comments log, click the Comment icon in the top navigation.

Hide Comments

To hide comments on a site, click the Hide Comments icon.