Running Your Own Tour Operation - Set Up

This guide is exclusively for users running their own tour operation.

This guide is exclusively for users who are running their own tour operator for package holidays by dynamically packaging flights, hotels and extras.

If you are running your tour operation with Travelgenix, this article outlines the setup process and how to manage access to your services for other users of the Travelgenix platform.

You will be provided an API application by Travelgenix and this will be used to set up your suppliers, pricing rules and access to your account for other travel agents using our platform.

It is crucuial to note that the initial setup of your tour operation will need to be set up by Travelgenix as this can cover some important rules such as:

1. Your tour operator logo and any summary text
2. Routes - for example, if you only want to allow certain origins/destinations to be searches
3. Flight selection - for example, you may want to only allow flights that have certain baggage included
4. Accommodation selection - for example, only allowing certain star ratings and, if you have Tripadvisor reviews enabled for your properties, maybe you only want to allow properties with a minimum Tripadvisor rating to be shown
5. Upsells products - we currently support transfers as an upsell product and any optional flight extras that are returned by the carrier

Application Settings

In your Application Settings in Travelify, you can control who receives notifications about bookings made via your tour opererator. Just go into the application settings, General tab and set the email address in the "System Notification Sent To" field. This email address will receive a full booking summary of any orders placed - who the agent (company) was, the passenger details and all the products booked.

When it comes to providing credentials to your agency/company, there are two parts - your API Key (same for all agencies) are in your application settings under the "API Keys" tab. It is made up of the Application ID and Public API Key (see below for an example), so you will need to copy these and provide to the agency, along with their company-specific reference (see Managing Access below)

Supplier Management

The core of the tour operation is what suppliers you connect to supply your flights, accommodation and any upsell products (eg. transfers). You can view and manage any of your suppliers in the "My Suppliers" and "Supplier Directory" section of Travelify.

When a search is performed for a tour operator package, then these suppliers will be searched and packaged together to create your own tour operator results.

Pricing Rules

You will need to create pricing rules in order to apply markups to your suppliers to ensure that you make money on your bookings.

These rules will be used to create the "nett" price that the agent recieves on their side (they will never see your nett prices from suppliers). They have the ability to create their own rules on top of yours to make their own commission on top of yours.

Managing Access / Agency Accounts

To provide access to an agency/company to your product, you will need to create them as a Company in your CRM. Click into your CRM in Travelify and then the "Manage Companies" button.

Any existing companies you have set up will be displayed here, or you can "Add Company" to create a new one. When setting up a new company, please ensure you enter the "Internal Reference" field as this will become their Company Code that you will need to provide them, along with your API Key from the Application Settings section above.

It is also recommended to set up additional information such as their address, email address, ABTA/IATA numbers and commission information - all of this will be included in the confirmation emails you receive when that company places a booking.

You can temporarily disable an agency from accessing your API connection without deleting them by toggling the "Is Active" button on the company.

To recap what you need to provide an agency to connect to your API account:

API Key: Application ID and Public API Key from the "Application Settings" section (eg. 100:ABC123-1234-ABCD12-ABCD123)

Company Code: Internal reference from the company setup in the CRM.